Help & Faq - FRÉ
Vegan | Cruelty-Free | Clean Skincare | Dermatologist Tested
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SHIPPING

Where does FRÉ ship?

Albania France Latvia Portugal
Austraila Germany Liechtenstein Romania
Austria Greece Lithuania Serbia
Belgium Greenland Luxembourg Singapore
Bosnia & Herzegovina Guadeloupe Malta Slovakia
Bulgaria Guernsey Moldova Slovenia
Canada Hong Kong Monaco Spain
Croatia Hungary Montenegro Sweden
Cyprus Iceland Netherlands Switzerland
Czechia Ireland New Zealand United Arab Emirates
Denmark Israel North Macedonia United Kingdom
Estonia Italy Norway United States
Finland Jersey Poland
Albania Austraila
Austria Belgium
Bosnia & Herzegovina Bulgaria
Canada Croatia
Cyprus Czechia
Denmark Estonia
Finland France
Germany Greece
Greenland Guadeloupe
Guernsey Hong Kong
Hungary Iceland
Ireland Israel
Italy Jersey
Latvia Liechtenstein
Lithuania Luxembourg
Malta Moldova
Monaco Montenegro
Netherlands New Zealand
North Macedonia Norway
Poland Portugal
Romania Serbia
Singapore Slovakia
Slovenia Spain
Sweden Switzerland
United Arab Emirates United Kingdom
United States

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?
You might experience a few extra days in shipping timelines. Shipping to these locations usually takes about 11-15 business days.

For orders in Canada, are the prices in Canadian dollars?
All orders in Canada are in US dollars.

How can I edit my shipping address?
If your order is being shipped to an incorrect address, please email us before your order is shipped to the email help@freskincare.com

PRODUCTS

You can learn all about our products on their individual product pages.

Why do I need a special skincare routine because I workout?
When you work out, especially outdoors, your skin is prone to extra damage due to environmental factors. Your skin requires a routine that will make it glow, and protect you from issues like increased photo-sensitivity due to the combination of sweat and sun, dark spots, irritation, breakouts, redness, and premature aging.

Why is FRÉ a better solution for me than other skincare lines?
FRÉ is the first and only skincare solution for women who work out, because it has been customized and designed for your needs – it is the only skincare line specializing & focusing on the specific needs of women with an athletic lifestyle, offering both UV protection and anti-aging benefits that protect your skin when you’re exercising outdoors under the harsh sun. The FRÉ 3-step solution protects you from premature aging and related long-term damage. To achieve all of this, FRÉ products are based on the powerful, Argania Spinosa plant, from which argan oil is produced. We’ve taken this amazing natural ingredient, and created our own unique Argania Active Complex© made of a combination of argan oil, leaf extract and stem cells.
Argania Active Complex© restores skin’s natural barrier using potent antioxidants, moisturizing agents, and anti-inflammatory ingredients.

How is FRÉ’s use of argan any different from other argan-based products?
FRÉ innovates in the way it uses argan: our products do not simply use argan oil, but instead use our patent pending Argania Active Complex©, which combines organic argan oil, argan leaf extract and argan stem cells. Our in-vitro research in partnership with the Dead Sea Arava Science Center shows that this formula is even more effective than current chemical solutions for treating both UV damage and inflammation.

Do I need to use FRÉ products pre and post-workout only or as a daily routine?
FRÉ is your comprehensive daily skincare routine.

Have all FRÉ products been tested and approved?
All FRÉ products are clinically and dermatologically tested, and have passed the following tests: non-comedogenic (i.e., won’t clog pores) and hypoallergenic. PROTECT ME has been tested, showing that it does not sting eyes, is water-resistant, and has SPF 30. In addition, all FRÉ products are FDA approved and European Union approved.

Are FRÉ products natural?
Our philosophy is to develop products that are as natural as possible, while still delivering results and being highly efficient.

What is the source of the stearic acid used in FRÉ products?
The stearic acid used in the FRÉ products is 100% vegetable origin. All the FRÉ products are vegan.

Is FRÉ tested on animals?
Of course not.

Do I need FRÉ if I exercise indoors?
Outdoor conditions like sun and pollution are obviously the central skincare concerns that FRÉ addresses, but regular indoor conditions, such as air conditioning and heating, combined with sweat also require a special skincare routine in order to maintain a clear and radiant complexion. Even when exercising indoors, sweat can foster irritations, break-outs and collagen degeneration due to intensive physical efforts.

Does FRÉ give back to the community?
With every skincare set you buy, FRÉ plants an Argan Tree (known as the "Tree of Life"). Planting Argan trees has a multi-layered impact by creating sustainable development, protecting the environment and empowering women who harvest argan oil in Morocco.

Is there a fragrance in FRÉ products?
123FRÉ Set and GLOW ME contain lemone and mint green tea fragrances.
The fragrances in DETOX ME, RECOVER ME, BRIGHTEN ME, and REFRESH ME come from essential oils, specifically geranium oil, rose damascena flower oil, ylang-ylang oil, lavender oil, mentha oil, lemongrass oil and orange oil.
I AM LOVE, I AM JOY and 100% Argan Organic Argan Oil are made of 100% natural ingredients and have no added fragrances.
The FRÉ Body set contains fragrance that is in regulation with the European Parliament and of the Council of 30 November 2009 on cosmetic products. It is also in compliance with the Standards of the International Fragrance Association (IFRA).

Does FRÉ help with eczema?
FRÉ is not a treatment against eczema but has helped many of our customers.

Can I use FRÉ products when I am pregnant or breastfeeding?
All FRÉ products are very safe, mild, and suitable for pregnant and breastfeeding mothers. The products can be used on the skin around the nipples. The nipples need to be wiped prior to breastfeeding, not because the products are toxic, but rather because if a product can reach a baby's digestive system, it has to be food grade.

Which ingredients are FRÉ products free from?
All products are:

  • FREE from carcinogens
  • FREE from diethanolamine (DEA)
  • FREE from fish oil
  • FREE from formaldehyde
  • FREE from gluten
  • FREE from parabens
  • FREE from petroleum
  • FREE from phthalates
  • FREE from propylene glycol
  • FREE from mineral oil
  • FREE from sodium lauryl sulfate
  • FREE from soy

Are FRÉ products safe for children?
Yes, the FRÉ products are safe for children.

What are the blue beads in PURIFY ME?
The blue beads in PURIFY ME are natural jojoba beads that are biodegradable (not plastic microbeads).

What order do I put on the FRÉ products?
The core 123FRÉ routine looks like:
Morning:
Step 1: PURIFY ME is a hydrating facial cleanser that is gentle on skin, but tough on grime and sweat after a workout or wearing a mask.
Step 2: REVIVE ME is a deep replenishing serum. Apply a thin layer and massage it into the skin until fully absorbed to achieve a silky, even finish.
Step 3: PROTECT ME is an ultra-light moisturizer with SPF30 that protects skin from harmful UV rays all year round.

Evening:
Step 1: PURIFY ME cleans off the grime and sweat of the day.
Step 2: REVIVE ME replenishes moisture lost through exercise and sweat.

For more information about layering the other FRÉ products, click here.


RETURNS & EXCHANGES

Can I return my product and be refunded if I am not satisfied?
Yes, you can be 100% refunded within 30 days of your first order. The refund is valid on any FRÉ Set excluding the Mighty Nine or 1 individual product.

How long does it take to process a return?
Credit card refunds take 5-10 business days to appear on your statement once your returned product reaches our fulfillment center.

Can I cancel an order?
You can cancel your order if your order has not been fulfilled. Once the order has been fulfilled, we can no longer refund your order.

What should I do if I need to modify my upcoming subscription order?
Any changes must be made before your next shipping date.Once your subscription order has been shipped, we can no longer refund the order. To make any changes, log in to your account and go to 'Manage Subscriptions.

What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us as soon as possible at- help@freskincare.com.

What if I ordered the wrong product?
Please contact us as soon as possible to modify your order at help@freskincare.com.
Once your order has been shipped, we cannot make any changes.

Can I use multiple promo codes at checkout?
You can use one promo code at checkout.

BILLING

When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at help@freskincare.com