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FRÉ client membership

How do I get a FRÉ membership?
You automatically sign up for a FRÉnds membership when you create an account on freskincare.com. You do not have to sign up for the membership separately, creating an account for yourself on freskincare.com is enough.
We recommend that you sign up for our newsletter and SMS messages in order to receive important updates about your account.
Is the membership free?

Yes, it is!

What are the levels of membership?

The basic and beginner membership is FRÉnds. All new members automatically become our FRÉnds!
The second level of membership is Best FRÉnd. You become a Best FRÉnd when you have 500+ points.
The third level of membership is VIP FRÉnd. You become a VIP FRÉnd when you have 1000+ points.

What bonuses will I enjoy with the membership?

Each time you move up a level, you will enjoy better bonuses.

FRÉND

  • Free shipping on purchases over 300 NIS
  • Birthday present - 100 points

BEST FRÉND

  • Earn 1.25 points for every shekel that you spend
  • Free shipping on purchases over 300 NIS
  • Get a free sample with each purchase
  • You will be the first to be informed about new product launches
  • Birthday present - 200 points

VIP FRÉND

  • Earn 1.5 points for every shekel that you spend
  • Free shipping on all purchases
  • Get a free sample with each purchase
  • You will be the first to be informed about new product launches
  • You will get invitations to celebratory events
  • Birthday present - 300 points

How do I maintain my membership level?

From the moment you enter the new level, your status is saved for a year. In order to maintain your status, you need to collect the points required for that level each year

How do I earn points?

With each purchase, you earn points according to the level that you are in. FRÉnds collect 1 point per shekel spent, Best FRÉnds collect 1.25 points per shekel spent, VIP FRÉnds collect 1.5 points per shekel spent on the
FRE Skincare - #1 Skincare Partner for Your Active Life - FRÉ
(this does not include shipping fees).


If you buy on the Global website and the Israeli website, your points will not be connected and you cannot transfer points from one website to the other. Please take note that your accounts on each website are separate from each other.

Can I earn points on every purchase that I make?

You can collect points on each order that you make. Remember to log into your account and you will collect points on your order. If you make an order with the Guest account, you will not be able to collect points on your order and the points cannot be retrieved, even if you log into your account later.

Where can I see my points?

When you log into your account, your points will appear in your My Account section and on the Rewards page.

When will my points balance be reset?

Your points are valid for one year from the date they were added to your account.

What happens to my points if I return an order?

If you return an order, the points earned from that order will be removed from your account.

How can I use the points that I have collected?

You can easily use the points that you collected on the checkout page of the website. All you have to do is make an order, go to the checkout page, the coupons will be waiting for you to use at checkout. These are the coupons available, depending on the number of points you have collected.

Can I use my points and discount codes at the same time?

You cannot use points and discount codes at the same time, except for special dates. Information about these dates will be in our newsletter.

I entered the wrong email address at checkout, what do I do?

Please note that if you make an order without being logged into your account, you will not collect points. If you are on the website, make sure you are logged into your account; that way your order will be registered under your details. If you make a purchase without logging into your account, you will not collect points and there is no way to recover them.

How long are the birthday points valid?

Did you have a birthday? Congratulations! Your birthday points will be added to your account and they will be valid for a year.

I forgot to update my birthday, what can I do?

You can update your birthday on the Rewards page → all the ways to collect points. As long as you update your birthday before the day, you can collect points. If your birthday has passed, you will not get the birthday points.